Frequently Asked Questions on Weight Loss

The best time to reorder your injectable weight loss medication, such as Wegovy or Mounjaro, is after your first two doses. This ensures you have time to adjust to the initial dose before moving to the next. We advise placing your order at least 4-5 days before running out of treatment or changing your dose.

How to adjust your dose:

Increase your dose each month until you reach the maximum maintenance dose. If you need to step down or maintain a specific dose, please contact our doctors for advice.

• More information about our Weight Loss service
• If you have any further questions on your treatment you can message us via your patient account.

To place a repeat order (including orders where you wish to increase dose), you will need to complete our weight loss assessment as you would if ordering your first pen. You will be able to later choose a different strength. It is important to ensure you have specified the dose of medication you are currently taking to ensure the appropriate dosage continuity options are visible to you.

How it works:

1. Complete a short assessment, which includes questions on which medication you are on and which dose you are currently on.
2. Highlight your treatment preference; we will show you the next higher dose, the same dose you are currently on and the next lower dose.
3. Our doctors review your answers, and approve your order if treatment is still suitable.

Place an order

If the treatment you're seeking isn't visible after your consultation, it could be due to:

• An issue with filling out the questionnaire correctly.
• The treatment being temporarily unavailable or out of stock.

If this occurs, we suggest:

• Checking our treatments page periodically to see if it's back in stock.
• Considering filling out another questionnaire to ensure accuracy.

If you're unable to see your preferred weightloss treatment, it is recommended that you remain on your pre-existing dose for the next course and increase dosage when your desired dosage becomes available again.

We're here to support you in finding the right treatment.

After 4 weeks on your current dose, you may increase your dose. But if you’re still suffering from side effects, or you feel you need to stay on the current dose for any other reason, you can do so and move up at a later date.

Mounjaro only: There are three licensed maintenance doses for Mounjaro: 5mg, 10mg and 15mg. This means that once you get to one of these doses, you can stay on that dose rather than moving up to a higher dose if you feel it’s working well for you.

• Learn more about changing doses
• Continue treatment

Each Mounjaro and Wegovy pen contains 4 weekly doses. This means each pen should last 28 days (4 weeks).

Mounjaro is a pen injection that you use once a week. In each box, you will receive one pen (4 doses). This means that each pen will last 4 weeks.

• Find out more about our Weight Loss service
• Have further questions? Log into your account

Unopened: Both Wegovy and Mounjaro should be stored in the fridge between 2°C and 8°C. Keep them in their original packaging until ready for use. Do not freeze them.

After First Use: Once the pen has been used, it can be stored at room temperature (not exceeding 25°C) for up to 30 days, or you can continue storing it in the fridge. Each pen should last 21 days (4 doses in total) after their first use. When not in use, keep the pen cap on to protect it from light.

Please note:

• Wegovy must be used within 6 weeks of being exposed to temperatures above 8°C
• Mounjaro must be used within 30 days of being exposed to temperatures above 8°C

After your order has been dispatched, the delivery provider will send you tracking information and an estimated delivery time.

Want to track your order? Log into your account here

All of our weight loss injection orders are sent via direct courier in temperature-controlled packaging. This ensures your treatments arrive at the correct temperature and on time.

• Read more about our delivery options

If your medication arrives late, refrigerate it immediately and send us a message to let us know via your patient account.

Please check that the liquid in your pen is clear, and not cloudy and do not throw away any packaging.

All deliveries do include cooling packs to keep medication at the right temperature during delivery.

Need to let us know about a delay? Log into your account here

Orders are usually pending because a doctor needs more information to process it. This can include:

• Questions about your health to ensure the treatment is suitable
• Photos of yourself to confirm your details for weight loss treatment

If your order is pending, please check your patient account for any messages from your doctor. Please allow at least 48 hours for our doctors to reply.

You need to provide 2 photos. We may ask for additional photos if we require them.

• Photo 1: This photo must show your feet on a set of scales with your weight clearly visible. It must be taken today or in the next few days and must include the date written on a piece of paper placed next to the scales (be careful not to obscure the scales reading).
• Photo 2: This should be a photo with your whole body in frame from the side (side view). If you don’t have anyone to take it for you, you can take one using a mirror. Please wear fitted clothing and avoid anything baggy so your body shape is visible. This photo must be taken today or in the next few days and must include the date written on a piece of paper within the photo. This photo must show your whole body.

Please make sure all photos are in focus and have good lighting. Do not edit these photos or apply any filters.

We review all photos received to ensure authenticity, and our doctors reserve the right to cancel your request if they feel the photos provided may not be an honest or accurate representation of you at this point in time or are unable to verify their integrity.

How to upload your photos:

1. Sign into your patient account.
2. Select ‘Messages’ from the menu.
3. Select ‘New Message’, then ‘Choose files’. Choose your photos and press ‘Send Message’.

Why do you ask for photos?

Weight loss medication is safe for use, but only when you meet the right requirements. It is essential that all images you provide are accurate and unedited. Medications used for weight loss have the potential to cause serious illness and severe side effects if used inappropriately, and our doctors will not be able to assess your health risks if false or inaccurate information is provided.

• More about our Weight Loss service
• Want to check the status of your order or reply back with the additional required information? Please log into your account.

No, you will only be asked for photos:

• When you first order weight loss treatment
• Every 3 months. This may change and will be determined by your doctor.
• On your annual review

Ready to place your next order? Log into your account.

As we do not do face-to-face consultations, we require photos as evidence to make sure the information submitted during consultations is accurate. This is to make sure treatments are safe and suitable for our patients.

We have strict criteria regarding photos that need to be met for our doctors to make sure treatment is safe and suitable for you. If your photos are not accepted, it is most likely because they do not meet this criteria. The criteria for our photos are:

• Photo 1: This photo must show your feet on a set of scales with your weight clearly visible. It must be taken today or in the next few days and include the date written on a piece of paper placed next to the scales (be careful not to obscure the scales reading).
• Photo 2: This should be a photo with your whole body in the frame from the side (side view). If you don’t have anyone to take it for you, you can take one using a mirror. Please wear fitted clothing and avoid anything baggy so your body shape is visible. This photo must be taken today or in the next few days and must also include the date written on a piece of paper.

Please ensure all photos are in focus and have good lighting. Do not edit these photos or apply any filters.

We understand that taking photos can be a sensitive issue, and we appreciate your effort in providing them. However, if your photos do not meet the above criteria or our doctors cannot verify their integrity, we may need to ask for further photos.

If you forget to take your Mounjaro or Wegovy injection:

If it's been 4 days or less: Take the injection as soon as you remember. Then, take your next dose on your regular schedule.

If it's been more than 4 days: Skip the missed dose. Just wait and take your next dose on your regular day.

This way, you stay on track with your treatment plan.

To switch from Wegovy to Mounjaro:

1. Request Mounjaro at the starting dose. This will let our doctors know you want to change medication
2. Our doctors will review your questionnaire and advise you on what to do next

Please note: You must stop taking Wegovy for at least 5 weeks before you can start Mounjaro.

To switch from Mounjaro to Wegovy:

1. Request Wegovy at the starting dose. This will let our doctors know you want to change medication
2. Our doctors will review your questionnaire and advise you on what to do next

Please note: You must stop taking Mounjaro for at least 4 weeks before you can start Wegovy.

We understand the importance of having proper documentation for your treatment or travel needs. Once your treatment is approved, we provide a GP letter. You can quickly download it via your patient account in your "order history".

If you're travelling and need to adjust your dosing schedule, you can do so as long as there are at least 4 days between any two doses. You will need to go back to your starting dose if you have more than a 2-week gap between doses.

If you're planning a holiday and need to adjust your dosing schedule, you can do so as long as there are at least 4 days between any two doses.

However, if you have more than a 2-week gap between doses, you must go back to the starting dose of your treatment and work your way up again.

Yes, you can order more of your weight loss injections in advance. This can help ensure you have a continuous supply without interruptions in your treatment.

You can get more needles from your pharmacy or directly from us through ASDA. We recommend 32G/4mm screw fit needles. Compatible examples include BD Micro-Fine Ultra, GlucoRx Ultra Carepoint, and GlucoRx Finepoint.

• Order extra needles here.

Due to fluctuating stock issues it is not always possible to collect your weight loss medication from a pharmacy. If this is possible for your medication, this will be displayed as an option after selecting your product.

If there is more fluid in your pen, this may be caused by the small amount of 'surplus fluid' left in each pen. This fluid helps the pen function correctly and is nothing to be concerned about.

If you lose or misuse a dose of your Mounjaro or Wegovy injection, you have two options:

Option 1: Ideally, you should use each dose for at least 4 weeks before moving to the next one. We recommend getting the same dose again and continuing with another pen for another 4 weeks. There's no harm in staying on a lower dose longer than 4 weeks. Many people do this to allow any side effects to settle.

Option 2: If you don’t want to stay on the same dose and have not had any side effects, you can consider moving up to the next dose after your 3 doses are finished. However, this is not the recommended use of the pen and may cause more side effects at the higher dose.

If you lose or misuse more than one dose, you should order another pen of the same dose to continue for at least 4 weeks in total. We do not recommend moving up to the next dose if you've had fewer than 3 doses at your current level.

You should only ever adjust your dose as instructed by your doctor. Always follow your doctor's instructions and check your treatment plan in your patient account before changing your dose.

The time between doses is usually 4 weeks. But this can change depending on how you're responding to your treatment.

If you mistakenly took an extra dose, you may experience more intense side effects, but these will settle over time. If the side effects are troublesome, delay your next dose by a few days. If the side effects are too difficult to manage or are not getting better, speak to a healthcare professional.

You may notice that you suddenly stop losing weight after a period of weight loss. This is called a weight loss plateau, and it's a natural part of the process.

When you increase your dose, you also might notice that it doesn't work as well as before. This is normal, as your body gets used to the new dose. At first, you might also lose water weight instead of fat, which is why your weight may stabilise.

If you keep taking your medication as directed, eat healthy and exercise regularly, you should continue losing weight after your plateau.

It depends on the person. Some people see results within a few weeks, while others might need a few months.

You might start feeling fuller after a few doses, but it can take time for the medication to fully work in your body. If you don't see any changes after a few months, you can talk to your doctor about other options.

For weight loss injections, options include Wegovy, Mounjaro, and Saxenda. Wegovy contains semaglutide, mimicking GLP-1 to signal fullness. Mounjaro contains Tirzepatide, mimicking hunger and satiety hormones. Saxenda, containing liraglutide, also signals fullness and aids weight loss with diet and exercise.

For weight loss tablets, Orlistat/Xenical blocks fat absorption, while Mysimba acts on brain areas controlling appetite and food cravings. alli, an over-the-counter tablet, contains a lower dose of Orlistat.

Regular weight reviews are essential with any treatment, alongside a healthy diet and exercise plan.

• More about our Weight Loss options