Weight loss treatment photo guidelines
If this is your first weight loss order with us, you have not provided us with photos in the last 3 months, or your doctor has asked for them, you must submit 2 photos. This is so our doctors can have evidence of your weight and check your progress.
Taking your photos
Photo 1: Feet on scales showing weight & date
- Make sure your weight is clearly readable on the scales
- Include a piece of paper with the current date written on it by hand
Photo 2: Full body shot from the side with date
- Hold a piece of paper with the same handwritten date as photo 1
- Your entire side profile must be visible
- You should wear more fitted clothes that clearly show your figure
Please attach the 2 requested photos to a single message using your patient account. This is to ensure our doctors can review them as quickly as possible.
IMPORTANT:
- Do not use filters or edit photos: Do not edit these photos or apply any filters.
- Use good lighting: Please make sure all photos are in focus and have good lighting.
- Take new photos: Your photos must be taken within the last 3 days. You can not use older photos.
- Authenticity: Your order will be cancelled immediately if there is any doubt about the integrity of your picture.
Frequently asked questions
Can I take a picture in a mirror?
If needed, you can take your picture in a mirror. Please make sure the mirror does not warp or change your appearance in any way. Please ensure the handwritten date is still visible. It is ok if this is reversed because of the mirror.
What happens if I send an edited picture?
We request that you don’t edit your photos or add any filters, as this may create doubt about their authenticity. If this happens, your order may be cancelled, or new photos may be requested. We understand it can be difficult to share unedited photos, but we assure you that these will only be seen by a specifically trained member of our team, and your privacy will always be protected.
Do I have to include my face?
Whilst including your face in the picture helps a lot in getting through our checks and ensures the doctor has a good view of your full body shape, our doctors are not specifically after your face traits.
What if I do not have any scales?
If you do not have scales, you can go to your local pharmacy or GP practice, which can provide them for you and help you take the picture. We can not provide treatment if you do not include the photo on the set of scales.
If incorrect photos or photos that don’t match our guidelines are submitted, there may be delays to your order as we will request new photos.
How do I submit my pictures:
- Sign into your patient account
- Select ‘Messages’ from the menu
- Select ‘New Message’
- ‘Choose files’ - make sure your pictures are .jpg, .gif or .png format and that the total size of both attachments doesn't exceed 20 Mb
- Select your photos and press 'Send Message'
If you need more information about our weight loss service, please visit our Weight Loss FAQs.
