Contact Us
If you can’t find a quick answer on our FAQ page, get in touch. Please note, we can only respond to Asda Online Doctor queries. If you need assistance with another Asda service, you should visit the main Asda website.
Already using Asda’s weight loss service?
We’ve got a list of frequently asked questions about our service for you to check in case you need any extra guidance:
Updates to contact times during the holidays
See updates to our patient care team availability below:
- Until Tuesday, December 24th: regular service
- Wednesday, December 25th, and Thursday, December 26th: lines are closed
- Friday, December 27th, to Tuesday, December 31st (inclusive): regular service
- Wednesday, January 1st: lines are closed
- From Thursday, January 2nd: regular service
As usual, you can still submit treatment requests through our medical questionnaires during the holidays. However, there may be delays in receiving a response from our doctors.
Medical queries
If you need urgent help, please call:
- 999 for medical emergencies
- 111 for medical advice and treatment
- 116 123 (Samaritans) for help with depression, anxiety, and other signs you're struggling
Contact a doctor
You can message our doctors for free, confidential advice about an Asda Online Doctor prescription, medication or treatment. Log in to your account (or create one, if you haven’t already) to send and receive messages from our team.
Speak to an Asda pharmacist
You can speak to an Asda pharmacist about your Asda Online Doctor medication or prescription too.
Our central hub pharmacy dispenses all delivery orders. You can call them on 0161 6292311.
If you’re collecting your order from your local Asda Pharmacy (Click & Collect), you can find their contact details with the Asda store finder.
Order and service queries
Check our handy FAQ page first if you have a question about your order or our service, including information about deliveries and refunds.
If you can’t find what you’re looking for, don’t hesitate to send our Patient Care team a private message through your account. They can help with any (non medical) queries.
For other, more general Asda Online Doctor queries, you can also:
- call the team on 020 3467 2020
- email us at [email protected]
Unfortunately we cannot help with queries regarding a specific order via email. Please send us a message through your account instead.
Patient Care opening hours are:
- Monday to Saturday 9am to 5pm
- Sunday 10am to 4pm
