Contact Us

If you need to get in touch, we’re here to help. You might find the answer to your question on our FAQ page. For anything else, see how you can contact us below.


Contact a doctor

For help with a medication or treatment option, you can contact one of our doctors for free confidential advice about your order. Log in to your Asda Online Doctor patient account to send a secure message to a doctor.

Customer support

For order, delivery and service questions, you might find the answer on our handy FAQ page.

For anything else, the best way to reach our friendly Customer Support team is through your patient account.

If you don’t have a patient account yet, register today.

Speak to an Asda pharmacist

For any questions about your medication or prescription, you can contact one of our doctors through your patient account.

Alternatively, you can speak to an Asda pharmacist. Call our central hub pharmacy that dispensed your order on 0161 6292311, or find contact details for your chosen pharmacy with the Asda store finder.

Medical emergencies or urgent advice

We are currently unable to give emergency medical advice.

If you have a medical emergency, or need urgent advice then you can call:

  • 999 for medical emergencies
  • 111 for medical advice or treatment
  • 116 123 (Samaritans) for help with depression, anxiety, and other signs you're struggling

Other ways to get in touch

The best way to get in touch with us is through your patient account.

Alternatively, you can contact us on 020 3467 2020 or email us at [email protected].

Customer Support opening hours are:

  • Monday to Saturday 9am to 5pm
  • Sunday 10am to 4pm

(Reviews are for ZAVA UK)

trustpilot-ratings-4-star (2485)
trustpilot-ratings-5-star by Katrina Moon, 18 Nov 2021
Very quick and easy to use. Easy to navigate website and are always happy to answer questions if your unsure. Packaging is discreet too which is a nice bonus.
trustpilot-ratings-5-star by Sarah King, 22 Nov 2021
Excellent service as usual, medication very easy to order and always a quick reply to say prescription has been approved. Also notification to say order has been dispatched and usually quick delivery, any delays are due to Royal Mail. I shall use Zava UK again in the near future for the same medication.
trustpilot-ratings-5-star by Patricia Naxton, 06 Nov 2021
I found ZAVA UK when searching via Boots the Chemists website for suppliers of the new Government-approved post-travel Lateral Flow tests. I needed to show proof of having ordered some before I could check in for our forthcoming holiday. I chose ZAVA as it was showing it to be "Trusted" amongst many other suppliers. I ordered the tests which were among the least expensive available and they arrived in the post the following day. I cannot fault the service.
trustpilot-ratings-4-star by Dan W, 01 Nov 2021
Service and delivery broadly good. But submitting the forms on return were a little confusing, I got an email to say we were all ok after submitting the photos but no text?
trustpilot-ratings-5-star by Jackson Chilvers, 18 Nov 2021
Great service, fast delivery

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