When it comes to doing anything on the internet, you must make sure you're protected from security threats. Every day there is news about data breaches and people's personal information reaching the wrong hands. We want to help you ensure your information is always kept safe because your privacy and security are our top priorities. Read on to learn more about how you can protect yourself online and the steps we take to protect you.

How to protect yourself

Create a stron password

The stronger the password you use, the safer the information it's protecting will be. It's that simple. To make a strong password:

  • Use combinations of lower and upper case letters
  • Use symbols and numbers (never consecutive numbers like 123)
  • Create a unique password for every website you use

If you're struggling to think of a strong password or remember yours, there are password manager tools that take care of the hard bit for you. They can keep track of your password and create new passwords that you can be certain are more secure.

Avoid oversharing on social media

Cybercriminals use information people share on social media to crack their passwords and security questions. Try to be cautious when sharing personal details about your life, such as your birthday, hometown, and current location - especially if this information is included in your passwords. It's also important to make sure you know who is seeing what you're talking about on social media. By updating your privacy settings, you can make sure the only people who can see what you're talking about are the people you want to.

Use trusted WIFI

Free public wifi networks often do not have the same level of security as private networks. This means other people using the same network can easily access your activity and see what you're up to. You should only use trusted, secure wifi networks or wait until you're home before using it for anything that could put your security at risk.

Think before you click

A common scam that cyber criminals use is to try to get you to click links that look legitimate but are actually used to steal your information. This is called phishing. An example of this would be if you received an email from someone claiming to be associated with a company asking you to log in to a website via a provided link. After logging in, they would have access to the details you used to log in, which can be used to access your accounts.

To avoid this, you should always check the address of a link, even if it looks like it's from a trusted company, before you click or hand over your information. Check for spelling errors or anything that differentiates it from a trusted source. You should also check who's provided you with the link. Do not click if it's not someone you trust, or their address seems suspicious.

Check the site is secure

The fastest way to make sure a website is secure is to check if there is a padlock symbol in the web address bar. This symbol indicates that the website you are on is a secure site. You can also check site security by looking at the company's privacy policy and security information.

Always use protection

Antivirus, antispyware and a firewall are essential tools to keep yourself protected on the internet. For more security, you might want to consider cyber insurance, which can be used to protect your household if you are the victim of a cyber attack.

How we protect you

Your patient account

Before placing an order, we ask you to create a patient account. Your patient account is an entirely secure channel that we use to communicate your personal medical information when required. After creating a patient account, you can message our doctors with complete security. It’s free to register, and it only takes a couple of minutes.

  • We won’t use other platforms to send you medical information.
  • We only ever use other messaging platforms to confirm payment and provide delivery information or to let you know our latest offers & updates.
  • If you haven't checked your patient account and we've sent an important message to it, we will message you to let you know to check it.

We do this because we can always guarantee the security of your patient account, which is why it's vital to protect it by choosing a strong password and following other essential security measures.

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