How Does Asda Online Doctor Work?

At Asda Online Doctor by ZAVA, we make getting medical care easy. Fill in a simple medical questionnaire and our doctors will complete a consultation. Then we will provide you with advice and prescribe treatment, if suitable. We’ll deliver it to you for free or you can collect it from your chosen Asda pharmacy.

You can use our service for a medical consultation to get prescriptions, medication, or testing services. If you’ve got any questions about your treatment options, you can message a doctor for free.


Medical questionnaire

  1. Complete a simple medical questionnaire. This should take 5-10 minutes.
  2. Select your preferred treatment or ask for a recommendation from one of our doctors.

Doctor review

  1. Our GMC registered doctors review your order.
  2. If your preferred treatment is safe and suitable for you, we’ll prescribe it. If the treatment is not right for you, the doctor will direct you to an alternative or give advice on the next steps.

Order delivered to your door

  1. We’ll post your medication or test kit for free, using standard delivery. Or you can choose to pay for next day express delivery.
  2. We’ll deliver your order in plain packaging, to keep your order confidential.

Collect from your local Asda pharmacy

If you’d like to collect in person, you can pick up from your chosen Asda Pharmacy.

Find your nearest Asda Pharmacy

Your order will be ready to collect in as little as 4 hours after your order is reviewed and approved by one of our doctors.

Your secure patient account

We always make sure your information is secure. You can use your online account to message our doctors in a safe, discreet way. We will only contact you about medical information and prescriptions via this account.

Protecting your information

Your security is very important to us. We store your medical information servers hosted by Amazon Web Services (AWS).

ZAVA has obtained the Cyber Essential Plus certification and ISO27001 certification. AWS is ISO27001 and SOC2 certified, showing dedication to the security of the data they host.

Asda Online Doctor abides by data protection regulations to protect your data. You can view our privacy notice for more details.

Access our service from anywhere

You can use Asda Online Doctor by ZAVA wherever and whenever you need us. Simply log in to your online account from your smartphone, computer, laptop or tablet.

Our practice


We are unable to accept returns of already purchased medications for safety reasons. See our FAQ page for more information.

Does Asda Online Doctor provide services across the UK?

We currently provide medical services within England, Scotland, and Wales. At the moment we are unable to treat patients in Northern Ireland.

Feedback and complaints

We welcome all feedback and use it to improve our service. You can contact us by sending a message in your patient account. Or if you'd prefer you can contact our Customer Support team on 020 3467 2020.

Our Customer Support opening hours are:

Monday to Saturday 9am to 5pm

Sunday 10am to 4pm

(Reviews are for ZAVA UK)

trustpilot-ratings-4-star (2485)
trustpilot-ratings-5-star by Patricia Naxton, 06 Nov 2021
I found ZAVA UK when searching via Boots the Chemists website for suppliers of the new Government-approved post-travel Lateral Flow tests. I needed to show proof of having ordered some before I could check in for our forthcoming holiday. I chose ZAVA as it was showing it to be "Trusted" amongst many other suppliers. I ordered the tests which were among the least expensive available and they arrived in the post the following day. I cannot fault the service.
trustpilot-ratings-5-star by Christopher JENKINS, 18 Nov 2021
Easily accessible; straightforward, responsible supply of medicine.
trustpilot-ratings-5-star by Kathleen Butler, 11 Nov 2021
Great service, easy ordering system, very efficient will be using again
trustpilot-ratings-5-star by Graziella, 21 Nov 2021
Your service was perfect.
trustpilot-ratings-5-star by Holly Brand, 18 Nov 2021
I’ve been using Zavamed for roughly two years. This is my go to for my contraceptive pill as getting a Doctors appointment during Covid has been difficult. Amazing service from the Doctors on this site to delivery. If you’re thinking of using Zava, I’d highly recommend it. Zero fuss.

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