Terms of Use

These terms and conditions (the "terms") govern the users ("you" or "your") use of the website onlinedoctor.asda.com (the "website"). The website is run and operated by Health Bridge Limited, trading as ZAVA (“ZAVA”), a provider of Asda Stores Limited ("Asda"). By using the website you are transacting with Health Bridge Limited, and agree to be bound by the terms outlined below. Although Asda has authorised its trade mark to be used in conjunction with the website, Health Bridge Limited is solely responsible for all use of and orders made through the website, save for the dispensing and/or dispatch of medication by Asda that is the responsibility of Asda.


About us

This website and these services are operated by HEALTH BRIDGE LIMITED ("we"/”us”) trading as ZAVA. We are registered in England and Wales under company number 07392646 and have our registered office and trading address at 46 Essex Road, London, N1 8LN. VAT number is GB 115816032

You can contact us by email at [email protected] or by telephone on 020 3467 2020.

We are registered with and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England and Wales, and as such we comply with the Health and Social Care Act 2008. Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines.

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

Change to our website

Our website is subject to change due to additions or withdrawal of services or publication of new articles or any other changes we can make to improve your experience.

You won't be notified of all these changes as this can happen daily, and you'll see the changes next time you visit the website.

We're trying our best to keep our website up to date and relevant, but if you notice or feel that something is outdated or irrelevant, please do let us know so we can update it as soon as we can.

If the website is temporarily unavailable for any reason, we'll always try to fix the problem as quickly as possible. It could also be suspended on a long-term basis or even closed indefinitely, but that is definitely not our aim.

Linking to our website

We're happy for you to link to our website, but that must be done in accordance with the below rules:

  • You must link to our home page only: https://onlinedoctor.Asda.com. There are strict regulations on promoting medication, so we can only talk about ourselves as online doctors. Please don't mention specific medications.
  • Include only a link, not a frame.
  • Do not suggest any form of association, approval or endorsement on our part where none exists.
  • If we find that our reputation is damaged in any way by the reference you're making, we'll take the necessary steps to protect it.

If you're unsure, please ask us before linking to our website. We reserve the right to withdraw linking permission without notice if it doesn't meet our guidelines.

Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those websites or resources, so we can't guarantee that they are factually correct, nor can we accept any responsibility for any damage or loss you may suffer as a result of their use.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights on our website and its published material. Copyright laws protect those works. All such rights are reserved, which means the use of our website content is limited:

  • You may print off one copy and download extracts of any page(s) from our website for your personal reference only but not for commercial reasons (for which you'd need to have a licence from us).
  • We ask you not to modify in any way the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you are found to be in breach of these guidelines, we'll ask you to stop using our website immediately and to return or destroy any copies you've made of our materials.


As explained, the website may change, be updated or be suspended. Therefore, we are unable to give you, and we exclude, all representations and warranties as to the accuracy and completeness of the information published on our website.

Nor can we guarantee that the material is up to date or that every service and product will be available at all times, or indeed that the website itself will not be discontinued in the future.

For this reason, we can't be held liable, and you will not be entitled to any type of compensation or other payment if the website is discontinued, if any content is inaccurate, or any of our services are changed.

Our liability

To the extent permitted by law, we, other members of our group of companies, and third parties connected to us, hereby expressly exclude any liability for any loss or damage of any nature, such as any business losses, whether direct, indirect or consequential, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill incurred by any user in connection with our website, or in connection with the use, inability to use, or results of the use of our website and services, any websites linked to it and any materials posted on it, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in these terms and conditions limits our liability for:

  • Death or personal injury arising from our negligence.
  • Fraudulent misrepresentation or misrepresentation as to a fundamental matter.
  • Any other liability which cannot be excluded or limited under applicable law.

Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to it.

A breach of this clause constitutes a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with them by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from or related to a visit to our website. However, we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country to the extent permitted by law.

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are legally binding. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our website.

Online family doctor service: prescriptions, advice, and diagnosis

Your Asda Online Doctor by ZAVA team

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