Delivery and Click & Collect Information

The following delivery and collection (Click & Collect) options are available from Asda Online Doctor by ZAVA.

Contents

Important: Royal Mail strike action (30 September and 1 October)

Home delivery orders may be delayed during this period and in the days that follow. Our Click & Collect service will run as normal if you wish to collect your order from your local Asda Pharmacy instead.

If you do need home delivery and your order is urgent, we recommend ordering ahead of time.

  • Free standard delivery: order on or before 3pm on Monday 26 September
  • Next day delivery: order on or before 3pm on Wednesday 28 September

Please note your estimated delivery time when placing your order. We will let you know if your order status changes.

If you have any questions about your order or delivery during this period, contact our Customer Support team.

Learn more about the Royal Mail strikes and how they may affect you.

Medication (delivery and collection available)

Standard delivery (free)

Your delivery will arrive in 2 to 3 working days.

Next day delivery (£2.49)

Your delivery will arrive the next working day when you place your order before 3pm on Monday to Friday.

Next day express delivery including Saturday (£5.79)

Your delivery will arrive the next day before 1pm when you place your order before 3pm Monday to Friday. This service includes Saturday delivery.

If you place your order on a weekend or bank holiday, your order will be posted the next working day.

Please note that somebody will need to be home to accept your delivery. If nobody is home then delivery will not be possible.

Collection (Click & Collect)

If you’d prefer, you can collect your order from your chosen Asda Pharmacy. Our doctors will still need to review and approve your order. Your order will not be ready to collect until they have done so. We’ll let you know once your order is ready to collect.

Test Kits (delivery only)

Standard delivery (free)

Your delivery will arrive in 2 to 3 working days.

Next day express delivery (£3.99)

Your order will be delivered by 1pm the next day (Monday to Friday), when ordered before 4pm.

Saturday delivery (£7.99)

If you place your order by 4pm on a Friday, we can deliver by 1pm on Saturday.

Tracking your order

You can check the status of your order by signing into your patient account. You can track an order that has been dispatched with your Royal Mail tracking number.

Extra information

Urgent treatments

You may need some treatments, such as the morning after pill or cystitis treatment, as soon as possible, in which case we would always recommend using an Asda Pharmacy for collection in these circumstances. In urgent circumstances we will only send them to you using our next day express delivery service. Charges will still apply for delivery.

Doctor review process

ZAVA doctors review all orders within 24 hours on weekdays, but aim to do this within 6 working hours. You will not be charged if your order is not approved (i.e. our doctors believe the product is unsuitable, based on the information you have provided).

Contactless delivery

Given the current circumstances, you do not need to sign for your delivery yourself. Royal Mail will sign on your behalf to minimise contact. However, someone will still need to be home at the time of delivery to accept the package. If nobody is home then delivery will not be possible.

Confidentiality

Your order will arrive in plain packaging. Our return address will be visible (without our company name). The packaging will not show any information about what is inside.



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