Delivery and Click & Collect Information

Contents

Delivery

The following delivery options are available from Asda Online Doctor by ZAVA.

Standard delivery (free)

Your delivery will arrive in 2 to 3 working days.

Next day delivery (£2.49)

Your delivery will arrive the next working day if you place your order before 3pm on Monday to Friday.

Next day express delivery including Saturday (£5.79)

Your delivery will arrive the next day before 1pm if you place your order before 3pm Monday to Friday. This service includes Saturday delivery.

If you place your order on a weekend or bank holiday, your order will be posted the next working day.

Please note that somebody will need to be home to accept your delivery. If nobody is home then delivery will not be possible.

Click & Collect

If you’d prefer, you can collect your order from your chosen Asda pharmacy. Our doctors will still need to review and approve your order. Your order will not be ready to collect until this has happened. We’ll let you know once your order is ready to collect.

Tracking your order

You can check the status of your order by signing into your patient account. You can track an order that has been dispatched with your Royal Mail tracking number.

Extra information

Urgent treatments

You may need some treatments, such as the morning after pill or cystitis treatment, as soon as possible. We would always recommend using an Asda Pharmacy for collection in these circumstances. In urgent circumstances we will only send them to you using our next day express delivery service. Charges will still apply for delivery.

Doctor review process

ZAVA doctors review all orders within 24 hours on weekdays, but aim to do this within 6 working hours. If your order is for a product which is unsuitable, you will not be charged.

Contactless delivery

Given the current circumstances, you do not need to sign for your delivery yourself. Royal Mail will sign on your behalf to minimise contact. Someone will still need to be home at the time of delivery to accept the package. If nobody is home then delivery will not be possible.

Confidentiality

Your order will arrive in plain packaging. Our return address will be visible but our company name will not be. The packaging will not show any information about what is inside.



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